Hardware issue

For any software or hardware issues please ensure you have restarted your computer before raising a ticket. Not always, however, sometimes this resolves the issue. This includes mouse, keyboard, screen, PC, laptop if they are not working, or not responding.

If you are using a Dell devices, ensure drivers are up to date. You can double check this via Dell Command Update software installed in your PC

1. Mouse Not Working

A. Basic Checks

✅ Ensure the mouse is properly connected (USB, Bluetooth, or wireless receiver).
✅ Try a different USB port.
✅ If using a wireless mouse:

Check if the batteries need replacement.
Ensure the mouse is turned on.
Re-pair the device if Bluetooth is used.

B. Software Checks

🔹 Restart your computer.
🔹 If the mouse cursor moves erratically, clean the sensor on the bottom of the mouse.
🔹 Update the mouse drivers via Dell Command Update software installed in your PC

C. Hardware Checks

🔸 Try using the mouse on another computer to see if it works.
🔸 Test a different mouse on your computer.

2. Keyboard Not Working

A. Basic Checks

✅ Make sure the keyboard is properly connected (USB, Bluetooth, or wireless receiver).
✅ Try a different USB port.
✅ If using a wireless keyboard:

Replace the batteries if needed.
Ensure it is turned on and properly paired.

B. Software Checks

🔹 Restart your computer.
🔹 Check for stuck keys or debris under the keys.
🔹 Update the keyboard drivers via Dell Command Update software installed in your PC

C. Hardware Checks

🔸 Try connecting the keyboard to another computer.
🔸 Test a different keyboard on your computer.

3. Monitor Not Working

A. Basic Checks

✅ Ensure the monitor is turned on and properly plugged in.
✅ Check for any loose or damaged cables (HDMI, DisplayPort, VGA, or power cable).
✅ Try using a different cable if available.
✅ Press the input/source button on the monitor to switch to the correct input.

B. Software & Display Settings

🔹 Restart the computer.
🔹 Try connecting the monitor to another computer.
🔹 If the screen is black but the PC is on, try:

Press Win + P and select Duplicate or Extend.
Restart PC

C. Hardware Checks

🔸 Test with another monitor to check if the issue is with the PC or the monitor.